All food sales are final since our products are perishable.
Bear Claw Organics will be happy to replace any item(s) in
the unlikely event that they might be damaged or spoiled during transit. To
make sure that you are satisfied with the product you receive, please inspect
the contents as soon as your order arrives. If
30 days have gone by since your purchase, unfortunately we can’t offer you a
refund or exchange.
Bear Claw Organics is not responsible for damage or loss as
a result of shipments being returned to the freight location or being
undeliverable as a result of incorrect address information you supply to us, or
for inability of a recipient to receive the package on the day you specify that
it should be delivered.
We wish we could assure proper handling and prompt receipt
of packages once they have been delivered to the correct mailing address by the
third party carrier (UPS, FedEx or USPS), but this, of course, is out of our
control. If your package is returned to us because of an incorrect address
provided by you, because of its perishability, we must dispose of the contents
of the gift and you will not be refunded.
In the event the
product is damaged or you have a situation that would be approved for return,
you’ll need to email our Customer Service department at cora@bearclaworganics.com
to obtain an approval number.
We will process a return and refund the
cost of food purchased as long as the following conditions are met:
·
Package of food is unused and in the same
condition that you received it. It must also be in the original packaging.
·
We will refund up to 2 packages of OPENED food pouches.
(If the opened food Pouches were purchased as part of a case or bundle, we will
refund the value of the unopened and eligible foods/products upon verified
return of said products).
Once you have obtained your approval
number, please follow these three easy instructions to return your purchase:
1.
Make sure the item is in resalable
condition. We cannot refund or credit returned items that are opened or
otherwise damaged.
2.
Enclose a copy of your invoice.
Please include a copy of the original invoice (or the invoice number and invoice
date) with the returned item so that we can issue the proper credit or refund.
3.
Ship the package to our returns
department. You
will be responsible for paying for your own shipping costs for returning your
item. Shipping costs are nonrefundable. If you receive a refund, the cost of
return shipping will be deducted from your refund. To guarantee delivery, please insure and track your package
or ship it by UPS. Returns must be sent postpaid to:
Bear Claw Organics
PO Box 1193
Ocean Park, Washington, 98640
